Getting Support from Royal Vegas Casino Customer Service

With hundreds, if not thousands, of online gaming, casino, and gambling sites, it is difficult for individual sites to differentiate themselves from the competition. With many casinos using the same gaming platforms and offering the same basic offerings in terms of slots, tables, and specialty games, what can these sites do to increase their market share as compared to the competition?

Customer service is key. Whether it is fast payout, quick problem resolution, or a responsive staff, providing excellent customer service to clients across the globe can make a huge difference in the overall reputation of an online casino, sports betting, or gaming site.

About This Platform

Royal Vegas Casino opened in 2000 and is licensed by the Malta Gaming Authority. Malta Gaming Authority, or MGA, is considered one of the foremost regulators in the online gaming industry, with an impeccable reputation for fair gaming. MGA offers regulatory support services to a variety of online casinos, all of which are held to an incredibly high standard. They are expected to provide high-quality fair gaming, excellent customer support, and expedient payment to customers.

Royal Vegas Casino offers players a variety of gaming options, with an overall payout rate of around 96%. Offering support for over 20 payment methods, along with quick withdrawal times, Royal Vegas is truly a favorite among seasoned online gamers. With slots, tables, video poker, specialty games, and a live casino, Royal Casino offers an excellent variety of gaming options for their customers to choose from as well.

However, the area where Royal Vegas Casino shines is customer service.The Customer Service team at Royal Vegas Casino is truly second to none. While many casinos offer various support mechanisms to customers, the Customer Service at Royal Vegas Casino is impeccable. Offering customer support 24 hours a day, 7 days a week through various channels, the assistance and overall service level they offer customers is truly outstanding.

Phone support offered by the Customer Service at Royal Vegas Casino

For clients who need support, whether related to gaming, payments, or specific account questions, the Customer Service team at Royal Vegas Casino is available 24 hours a day, 7 days a week. While most casinos offer help via a live chat or email option, Royal Vegas does that, and so much more.

For customers who need immediate support, the customer service team at Royal Vegas Casino offers a toll-free support line 24 hours a day, seven days a week. Clients can speak to live representatives who can offer assistance for a variety of subjects, including account questions, payment issues, and gaming inquiries. To ensure that each customer can get the proper support needed Royal Vegas Casino offers Customer Service support in a variety of languages, to support customers around the world.

Alternative Contact Methods

For customers who need immediate support, but prefer non-phone contact, Royal Vegas Casino offers customer support via instant chat services. The Customer Service team offers clients support 24 hours a day, 7 days a week through their chat services on their webpage. With agents who can converse in Greek, English, French, German, Spanish, Portuguese, or Dutch, along with a customer support response rate of fewer than 30 seconds per chat request, Royal Vegas truly offers some of the best support team assistance available in the online gaming industry today.

The customer support team at Royal Vegas offers several mechanisms for gamers to make contact. In addition to the toll-free phone line and the chat support option on the casino website, customers can also access the support team via Skype, What's App, and Apple iMessage, in addition to traditional email support. The support team is available 24 hours a day, 7 days a week to offer customer assistance and support with questions about their account, deposits and withdrawals, gaming issues, general account support questions, and many more.

Response Times

Based on customer feedback, the support team at Royal Vegas does an excellent job at maintaining excellent response times to customer questions and general inquiries. With the live chat action, the average response time is well below 1 minute. For email inquiries, Royal Vegas support staff answers over 85% of the email inquiries within 24 hours from when they were received. Live phone assistance is also handed within 2 minutes of the call the vast majority of the time.

Conclusion

WIth countless online gaming options, casinos, sports betting apps, and otherwise, anyone interested in online gambling or online casino gaming can find a site that suits their needs in terms of game offerings. However, there is much more to finding a top of the line casino app than that. Fast withdrawal times, numerous deposit and withdrawal methods, and a responsive and well-educated customer service team are the main factors that differentiate the good online casinos from the great ones. For gamers who take their money and their gaming seriously, it is worth taking the time to do some extra research on the online casino market. Players should look for casinos that are affiliated with reputable gaming commissions, have little to no customer complaints, offer a multitude of cashier options, and a 24/7 customer service team to assist with any issues or concerns. For us, Royal Vegas truly fits the bill, but there are also plenty of other options for customers who are willing to do a little research on their own.